Frequently Asked Questions

At this time the mobile DMV is not operating at the Webster Public Library. For more information about DMV services in Monroe County, please visit: monroecounty.gov/dmv

Dogs four months and older in the Town or Village of Webster must be licensed through the Webster Town Clerk. Licenses are renewable annually with proof of a current rabies vaccination, and can be brought into the office or mailed in to the Town Clerks Office, 1000 Ridge Road, Webster, NY 14580

The original license is easiest to apply for in person at the Town Clerk's Office. Please bring your updated rabies certificate and proof of spay or neuter when licensing your dog. 

Town of Webster Dog Licensing Fees (Cash or Check only)

• $10.00 - neutered/spayed dogs
• $20.00 - un-neutered/un-spayed dogs
• $2.00 late charge added if license is renewed after 90 days from due date.

To Obtain a Marriage License:
Licenses are issued Monday – Friday, 8:45am – 3:30pm and appointments are mandatory.
Please call (585) 872-7055 or visit: Marriage Licenses

Please visit our website for the permit application and guidelines.

For homeowners that are concerned about a tree(s) on their property, please fill out a tree evaluation online form. You will be asked to provide information about the tree(s) and Town staff will review the information and determine next steps.  

The trails in Webster are maintained by the Friends of Webster Trails. Please visit their website to find detailed trail maps.

Friends of Webster Trails (FWT) is a non-profit 501(c)(3) organization enthusiastically serving as the volunteer arm of the Webster Parks and Recreation Department. When FWT was established in 1997 its only activity was the maintenance of the Hojack Trail. With the Town’s acquisition of open space, FWT has now built 19.5 miles of trails in the Whiting Road Nature Preserve, Gosnell Big Woods Preserve, Four Mile Creek Preserve and other properties. These trails provide a place for hiking, cycling, running, cross-country skiing, and snowshoeing.

For all meeting agendas, minutes, and results, please visit the Agenda Center.

Sign up for email and/or text notifications here.

Town Hall and Police Department: 1000 Ridge Road

Courts: 1002 Ridge Road

Highway Department: 1005 Picture Parkway

Library: 980 Ridge Road

Recreation Center: 1350 Chiyoda Drive  

Sewer Treatment Plant: 226 Phillips Road

View the 2025 Town of Webster Holiday Calendar.

Webster Town Code outlines the town's noise ordinance, including permitted sound levels.

To report a Noise concern, please use our Online Report Form.

All property tax exemption applications and renewals are due on March 1 each year. For more information visit our Exemptions page. Applications received after that date may be considered for the following tax year, but sometimes you may need to re-file with updated information.

For the most recent ownership information, you may call us at (585) 872-7051 or access the public computer in our office, which is located at: Town Hall 1000 Ridge Rd. Webster, NY 14580. Recent sales data may take several weeks to arrive in and be processed by our office. The link below also provides access per the most recent Assessment Roll as of July 1.  

The Town of Webster, NY has selected The Work Number® service from Equifax to help provide automated income and employment verifications.  Please visit www.theworknumber.com, email twninfo@equifax.com or call The Work Number Client Service Center at 1-800-367-5690. 

How to Use The Work Number

New to The Work Number?

In order to verify income and employment go to www.theworknumber.com to view our many different verification services and get started now.

Click on Get Started and choose one of the following:

• Employment and Income Verifications – Verify someone's employment, income or work history
• Social Service Verifications - Determine someone's eligibility for government assistance

 Already have access to The Work Number Database? 

• Visit www.theworknumber.com and login to your account

Please visit our Jobs Page to view all current job opportunities available at the Town of Webster. 

Keep up to date with our job opportunities by registering for notifications and by following Webster on Facebook, Indeed and LinkedIn. 

Visit our Jobs Page, and details for applying are listed for each opening.  Job seekers can also complete a  seasonal job application  

For questions, contact our Human Resource office at: 

Email: hr@ci.webster.ny.us

Phone: (585) 872-7083

The Town of Webster values its employees and provides them with a comprehensive and cost-effective suite of employee benefits, including health insurance, dental, pension, leave accruals and wellness.  

Visit our Employee Benefits page for more information.  

The Civil Service system was created in Article V, Section 6 of the New York State Constitution. 

Visit the Monroe County Civil Service Commission or FAQ for more information.

Yes! We offer a variety of fun camps, sports camps, trip camps and programs for all ages. Please visit our Program Registration  page or call the office at (585) 872-7103

You can register for programs by visiting our Program Registration page stop by our office or call (585) 872-7103.

No, a membership is only required to use the Fitness Center. However, we do require a Non-Fitness card for people interested in walking or attending open gym.

To rent a room or lodge, please give our office staff a call at 872-7103. Shelters can not be rented but are available on a first come, first served basis.

The Town of Webster does not decide where sewers will be constructed. Residents sign a petition and give it to the Sewer Department. The department sets up a meeting, and if more than 50% of the residents in the proposed area vote yes to extend sewers to that area, then the department will hire an engineer to give a cost estimate of what it will cost each homeowner over a 20-year period.

The department then has another meeting with the affected properties and again requires more than 50% of the property owners to say yes once they know the total cost. If that happens, the Town Board will hold a public hearing and then vote to approve the project.

The Sewer Department has a limited record of where laterals are on private properties in the town. When purchasing a house with sewers, please direct this question to the seller.

The town is responsible for keeping the main sewer lines clear and running. If you have a slow acting drain, you will need to call a plumber. If it is backing up into your toilet or washtub or is under pressure, then contact the Sewer Department at 585-265-0505. 

Sewage has a natural tendency to produce odors. All sewers have some odors. The plumbing system in your home is designed to prevent these odors from entering the house. If you are experiencing odors indoors, it is likely that there is a problem with the vapor trap.

Every water fixture in your house has a vapor trap. This "U" shaped pipe is clearly visible under sinks and is present in some form on all lines draining to the sewage system. The "U" shape holds water, preventing gases from backing up from the sewer into the house through the sink drain.

All houses have plumbing vents that extend through the roof. These vents allow air to flow both in and out of the house plumbing system, helping water to flow through the pipes. Working in combination with the vapor traps, gases from the sewer system are vented safely through the roof.

Blockages can occur for two reasons. The first is the accumulation of material inside of the line. Draining unsuitable substances through the sewer, such as kitchen fats and greases or sand, clay or mud, can cause a buildup and blockage in otherwise properly constructed sewers. However, the proper operation of a sewer line requires that the line is constructed "on grade", that is with a consistent slope. High or low areas along a line will cause small amounts of greases, soap scum and other material to accumulate, eventually causing a blockage. "Clean Outs" provide the homeowner or sewer drain contractor an access point for sewer line maintenance. 

The second cause of blockages is the presence of sand or roots entering the line through a break or other damage to the line. Tree roots will seek out sources of water, such as sewer lines, and will enter even the smallest cracks in the line. Roots will inevitably clog a sewer line. Larger cracks will not only allow roots to enter but will cause sand and dirt to enter the line, blocking the flow. As dirt flows into the line, a small "sink hole" or depression appears in the ground above the leak. These sink holes almost always indicate a problem with a sanitary sewer line or a storm drain, and therefore should be investigated or reported.

Call the Sewer Department at 585- 265-0505 where personnel are on call 24 hours a day. If a dispatcher is not inside the building, please call 585-340-1368, a telephone answering service will take any messages and forward it to a Sewer Department staff member. The staff member will return your call and respond to the problem.

If you feel there is a question of whether your home or business is connected to the sewer system, please contact the Sewer Department by calling 585-265-0505.

Sanitary Sewers are sewers that take waste from your home such as toilets, showers, bathtubs, sinks, and laundry machines which goes to the Town's wastewater treatment plant and gets processed before it goes into Lake Ontario. If you have a sanitary sewer issue, call 585-265-0505. 

Storm Sewers carry rainwater from your gutters, driveways, and sump pumps straight to Lake Ontario with no treatment process. If you have a storm sewer issue, call 585-872-1443.

The online Business Registry form can be used by businesses that are located within the Town or Village of Webster, NY to notify or update the Webster Police Department who they would like to be contacted in the event of an incident after hours as well as the critical details of the location. All information submitted will be verified before being considered valid. If you have any questions about this form please contact Sgt. Engel (585) 872-1216 x 3344.

LINK:   Business Registry Form

The Webster Police Department proactively monitors individuals that reside in Webster, NY and are on the NY Sex Offender Registry. You can click on the link below to find more information about those individuals.

https://www.criminaljustice.ny.gov/SomsSUBDirectory/search_index.jsp

Copies of approved accident reports are available to the driver, registered owner, occupants and individuals who sustained property damage free of charge. Insurance companies and attorneys must pay a fee of $0.25 per page. Accidents reports are usually available five business days after the accident. Copies can be picked up in person at 1000 Ridge Rd, Webster, NY at the reception window. Copies of approved criminal or incident reports are available to the victim free of charge. Anyone else that is requesting a copy of a incident or criminal report will need to submit a Freedom of Information request through the Webster Town Clerk's office at 1000 Ridge Rd, Webster, NY 14580.

For the Webster Police Dept. Use of Force Policy, please select the link below:

Use of Force Policy PDF LINK

Caregivers have the opportunity to have their child safety seat installation checked by Webster Police Officers that are National Child Passenger Safety Certified Technicians. Click on the Child Safety Seat link to submit a request for an appointment and one of our Technicians will contact you with further information.

Residents of the Town and Village of Webster who are going to be away from their home can click on the House Check Request link, complete the online form and it will be submitted to the Webster Police Department.

Flags mark the underground utilities located within the Town's right-of-way (ROW). Before anyone digs in NY, they must call 811 (UDIG.NY). If you see these flags and would like to know who plans on digging, dial 811, then press 3 if you are the Homeowner, then press 2 indicating that you want to know why those flags were placed.

The Town's right-of-way is usually 10-20 feet of the resident's front yard and driveway that abuts the road. Several utilities can be installing or repairing infrastructure within the Town's right-of-way. Any disturbance to residents' yards will be remedied by the utility company performing the work.

Current Utility Work - Frontier: (800)921-8101

Current Utility Work - Greenlight Networks: (585) 351-6600 (select option 1)

MCWA (Monroe County Water Authority) (585) 442-7200

R G & E (Rochester Gas & Electric) (800) 743-2110

What do the colors represent?

White: Proposed excavation

Red: Electric

Blue: Potable water

Yellow: Gas, oil, steam, or petroleum

Pink: Temporary surveying 

Green: Sanitary Sewer

Orange: Communication systems

Purple: Reclaimed water, irrigation

For all upcoming work being done in town related to roadwork (paving, chip sealing), and utility work (internet, water, sewer, etc.), please visit the Highway Department Current Projects page.

The Town will replace mailboxes damaged during snow operations. Please complete our online form to report.

The Town of Webster does not provide this service. Exceptions are determined by Town and/or County officials and may include wind sheer, microburst, and ice storms.  Residents can check with their waste hauler to see if they can accommodate their needs. If not, they will have to make arrangements with a private contractor. 

For updates on when mulch is available for residents, for pick-up or home delivery, please visit out Highway Department updates page.

If you are digging or excavating anywhere for anything in the ROW (right of way), you need a 149 permit from the Highway Department.  

Driveways: All driveway modifications require a permit whether you are just resurfacing or altering its original construction.

Yes, when they fall within the Town right-of-way. Call the Highway Department at 585-872-1443 with the type of animal and location.

Most neighborhood ponds fall under the jurisdiction of the Town. The Town's responsibility is solely functionality of the pond. Aesthetics is not the Town's responsibility. The ponds are the Town's flood control mechanism.

The only time the Town remedies erosion damage is when it is an imminent threat to our roadways or utilities.

Periodically the Town conducts this operation for longevity and maintenance of the roads as well as the safe passage by larger vehicles on the roadways.

Please complete the Online Form to report a streetlight concern. Town staff will review your report and determine the next steps to address the issue.  

Yes, Christmas trees may be dropped at the Highway Department any time between December 26 and February 28.

If you see one of our Town 'Property Under Review' signs in your neighborhood, that means that property is going through a review process for one of our Boards, either the Planning Board, Zoning Board of Appeals, or Town Board.  

To review project information and submit comments to the Board, please visit:  PROPERTY UNDER REVIEW

If you received a Town Post Card regarding an upcoming Public Hearing for a proposed project, please visit our PROPERTY UNDER REVIEW page to view project documents and submit comments.

To submit comments or questions regarding a current Property Under Review:

- Complete our online form

- Email: Planning-Zoning@ci.webster.ny.us

To request information and assistance, please complete the online request form

or contact the Building Department at:  585-872-7036

For any utility work being done in your front yard, within the Town's right-of-way, please contact the Highway Department at 585-872-1443.

This includes work on the following utilities: fiber optic, cable, telephone, electric, water, and gas.

For any issues related to water or drainage, please contact our Highway Department by calling 585-872-1443.

For any questions or concerns regarding Code Enforcement in Webster, please contact 585-872-7035 or email codeenforcement@ci.webster.ny.us.

Please complete this supplemental form, along with a building permit application to apply for a pool or hot tub permit in the Town of Webster. Residents may also contact the Building Department at 585-872-7036 for assistance.

Please view the current building permit applications for decks, fences, or sheds, or contact the Building Department by calling 585-872-7036.

Yes! Our Senior Center is located in our Recreation Center at 1350 Chiyoda Drive. For information on the Senior Programs, please visit our 55+ Activities and Services page, or call Daphne Geoca, Senior Coordinator, by calling 585-872-7103 x7105.

To view our current 55+ programs and register for classes, please visit our 55+ Activities and Services page.

Monroe County Senior Nutrition Program

Who is eligible for a meal? 

• Any person age 60 or older, regardless of residency, is eligible. This includes staff members and volunteers at the meal site who are age 60 or older. 

• A spouse of any age of an eligible participant as defined above. 

• Disabled persons under the age of 60 who reside at the home of an eligible participant & accompany that person to the meal site. 

• Disabled persons under age 60 who reside in housing facilities where congregate meals are served. 

• Volunteers of any age who assist in the meal service during mealtime. 

For more information, contact: Daphne Geoca by calling585-872-7103 x7105 

Please place leaves at the end of your lawn, not in roadways or gutters.

Gutters must be kept clear of leaves and debris in order to maintain proper drainage of water from the roadways.

Placing leaves anywhere on the road surface is illegal and creates a hazardous situation. Wet leaves on the road surface are dangerous for motorists, cyclists, and pedestrians.

We also want to ensure Highway Department crews can operate safely on the side of the road, away from traffic lanes.

No, our leaf collection vehicles are only equipped to collect leaves. Please do not mix any twigs, branches, or other debris in with leaves.

For several reasons, we cannot give daily street updates. The leaf collection is weather dependent as rain and snow can impact the collection process, as can the rate at which leaves fall.

We will announce the start of a run on our updates page, on social media, and through our Notify Me application. A townwide run may take a week or more, depending on the elements.

Residents may look at our zone map to get an idea of when their street falls on our pass schedule.

Multiple collection passes will be made town-wide throughout the fall. Highway crews start a pass on the west side of town (Bay Road area) and work their way east to the County Line Road area. When a pass is completed, crews loop back to Zone 1 to begin the next pass. We will announce the date for the final town-wide pass.  After the final pass is completed, any remaining leaves will need to be bagged for your trash hauler.  

No, due to schedules and equipment, we cannot make exceptions to the run process. We understand and are mindful of residents’ concerns regarding leaf piles that remain on their lawn for over a week. Every effort will be made to collect your leaves promptly and as late into the season as possible.